Privacy Policy

Select Specialty RX Pharmacy ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our pharmacy, use our website, or interact with our team.

By using our services, you agree to the collection and use of information in accordance with this policy. We comply with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

We may collect the following types of information:

• Personal Identification: Name, date of birth, address, phone number, and email address.
• Health Information: Prescription details, medication history, insurance information, and medical conditions necessary to provide pharmaceutical services.
• Insurance & Payment: Health plan information, member ID, group number, and billing details.
• Website Usage: When you visit our website, we may collect non-personally identifiable information such as browser type, pages visited, and time spent on the site.
• Communications: Records of calls, messages, or correspondence you send us.

We use the information we collect for the following purposes:

• To fill, transfer, and manage your prescriptions and refills.
• To verify your identity and insurance eligibility.
• To coordinate care with your healthcare providers and current pharmacy.
• To process prior authorizations and insurance claims.
• To contact you regarding your prescriptions, appointments, or account.
• To provide free delivery of medications within Southern California.
• To comply with legal, regulatory, and licensing obligations.
• To improve our services and patient experience.

As a licensed pharmacy, we are a Covered Entity under HIPAA. Your Protected Health Information (PHI) is handled with the highest level of confidentiality. We will only use or disclose your PHI as permitted or required by law, including:

• For treatment, payment, and healthcare operations.
• When required by law (e.g., public health reporting, court orders).
• With your written authorization for other disclosures.

You have the right to request access to, amendments to, and restrictions on how we use your PHI. Please contact us directly to exercise these rights.

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Healthcare Providers: Physicians, specialists, or other pharmacies involved in your care.
• Insurance Companies: For billing, claims processing, and prior authorizations.
• Delivery Partners: Limited information to facilitate free medication delivery in Southern California.
• Legal Requirements: When required by applicable law or in response to valid legal processes.
• Business Operations: Trusted service providers who assist us in operating our pharmacy, under strict confidentiality agreements.

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include secure data storage, encrypted communications, and restricted staff access to sensitive records.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us directly for sensitive communications.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Restriction: Request that we limit how we use or disclose your information.
• Deletion: Request deletion of your information where legally permissible.
• Opt-Out: Opt out of non-essential communications at any time.

To exercise any of these rights, please contact us using the information below.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us: